Refund Policy


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and shipped at your own cost and risk. It must also be in the original packaging.

You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Veil London will not be held liable for insurance of a cancelled purchase against loss or theft. We advise that you obtain insurance and proof of postage to cover such eventualities.

Non-acceptance of an order may be as a result of one of the following:
1) One or more of the Goods you ordered are unavailable. We will inform you as soon as possible if the Goods you have ordered are not available;
2) Our inability to obtain authorisation for your payment. We may contact you to check your Card details;
3) The identification of a pricing or product description error .

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Where any of the Goods contained within an order are out of stock, we will contact you to explain the situation and confirm whether you would like to either cancel the whole order or whether you would like us to process a new order for Goods that we have in stock.

All the prices displayed on the Website are inclusive of VAT at the prevailing rate charged in the EU. All prices exclude delivery costs, which will be added to the total amount due.

If you are a customer making an offer to purchase and your credit or debit card is not denominated in GBP, USD or Euros, then the final purchase price will be determined in accordance to the applicable exchange rate at the time when the transaction is processed by your card provider.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

To return your product, you should mail your product to: VEIL LONDON, 14 ALBEMARLE STREET, W1S 4HL, LONDON, UK.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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